Frequently Asked Questions
Everything you need to know about shopping with Eurofood
How do you ensure the freshness of perishable goods during shipping?
We use specialized temperature-controlled packaging, including insulated liners and gel ice packs, to ensure that all cheeses, meats, and deli items remain at optimal temperatures during transit.
What are your shipping rates and delivery times?
We offer flat-rate shipping across Europe. Standard delivery typically takes 2-4 business days. Orders placed before 12:00 PM CET are processed the same day to ensure maximum freshness.
Can I return food products if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or if there is a quality issue, please contact us within 24 hours for a full refund or replacement.
Are your products authentic and imported from Europe?
Yes, 100% of our inventory is sourced directly from certified producers and traditional artisans across Europe, ensuring you receive authentic regional flavors and high-quality ingredients.
Do you provide allergen information for your products?
Detailed ingredient lists and allergen warnings are provided on every product page. If you have specific dietary concerns or severe allergies, we recommend contacting our support team for further clarification before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure encrypted checkout system.