Returns & Refunds Policy
At Eurofood, we strive for the highest quality in every shipment; however, due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or incorrect. Please inspect your delivery immediately upon arrival and contact us within 24 hours to initiate a claim.
Notification
Contact our customer service team within 24 hours of delivery providing your order number and details of the issue.
Documentation
Submit clear photographs of the damaged product and the original packaging to help us verify the condition of the items.
Review Process
Our quality assurance team will review your request within 2 business days to determine eligibility for a refund or replacement.
Resolution
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing